Client Feedback
We would like to hear from you if you are unhappy with the service you have received from us. Letting us know about your concerns provides us with the opportunity to put matters right for you and improve our service to all our customers.
How to contact us
Please feel free to share your feedback, concerns and suggestions with your Relationship Manager or you can contact Barclays UAE Client Services by telephone on +971(0) 4 365 3030 or by emailing us on uaecorporateservices@barclays.com with details of your concern.
Getting back to you
Once you contact us, we will do our best to resolve any complaint promptly and efficiently. We will:
- Acknowledge your complaint within 5 working days
- Provide you with a reference number for your record.
- Keep you regularly updated with our progress.
- Once we have considered all aspects of your complaint, we will contact you with our response.
- Taking your complaint further
If, for any reason, you are unhappy with our response, or you do not receive a resolution to your complaint within the time frame communicated, please escalate the issue to the Head of Client Services at uaeheadofclientservices@barclays.com.
Fraud and Security
Key information
If you think you are a victim to fraud or received a suspicious email that claims to be from Barclays please contact Barclays Customer Service at +971 (0)4 365 3030 (Within the UAE), from Monday to Saturday, 8am to 5pm (UAE time) or contact us on uaefraud@barclays.com.
Fraud Vs Scam – Understanding the difference
Fraud is a criminal act to deceive you and take your cash – it's a transaction that you didn't know about or authorise. For example, fraudsters may use your details to open accounts under your name or your business.
A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate banks and official organisations using emails, phone calls and texts that look and sound genuine.
In both instances it’s important to trust your instincts and remember that if something appears to be too good to be true, it probably is!
General security tips
- Don’t give anyone your Online Banking security PIN and make sure you change your security PIN on a regular basis.
- Remember to log out when you have finished using Online Banking services.
- Keep your Personal Security Token device secure. Never leave it on your desk where it can get into unsafe hands.
- Check your activity log on a regular basis to keep a track of your transactions. If you find anything suspicious, let us know straight away.
This document spells out the risks in the following:
- Suspicious emails, texts and calls
- Invoice and CEO Fraud
- Protecting your cards
- Malware
- Ransomware
- Investment Scams
- Spotting digitally altered content or deepfakes
