If you are a customer of Barclays Investment Bank, please contact Barclays Account Representative or Relationship Manager/Relationship Director who will support you in making a complaint.

Complaints about the product, the conduct of Barclays and/or the person advising on or selling the product should otherwise be raised in writing to PRIIPS KID Complaints, One Churchill Place, London, E14 5HP, United Kingdom or you can by email to: xraibkidcomplaints@barclays.com

Information you need to provide:

To help us investigate and resolve your complaint as quickly as possible, please provide as much of the following information as possible:

• your name and email address
• your account details
• a clear description of your concern or complaint
• details of what you would like us to do to resolve the complaint
• copies of any relevant documents/information
• a daytime telephone number or email address where we can contact you
• any times you would prefer us to contact you

• The ISIN or Product Identifier details as shown on the front page of the KID (where available)
• The jurisdiction or country from which you are raising your complaint

How we will handle your complaint

• We will try to resolve your complaint as quickly as possible. The first step is for us to be clear about the nature of your complaint, and to identify with you what we can do to resolve the issue. The more information you can provide us, the better.
• When we have finished our investigations into your complaint we will be in touch to provide you with a full response to your complaint.

If you are still not satisfied...

We aim to resolve all complaints as quickly as possible and to your complete satisfaction. If, for whatever reason, you are not satisfied with our response you can contact the Financial Ombudsman Service in the UK if you are an eligible complainant. This is a free service. You can obtain a copy of the Financial Ombudsman Service explanatory leaflet by contacting the Financial Ombudsman Service directly at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 / +44 (0)20 7964 0500
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

In addition, you may be able to take civil action.